What are your shipping times?
Processing 1–2 business days. UK delivery typically 2–4 business days after dispatch.
What is your return window?
30 days from delivery for change of mind, plus your statutory 14‑day right to cancel under the Consumer Contracts Regulations 2013. Start by emailing info@feralyne-house.co.uk.
Do you offer exchanges?
No direct exchanges. Return for a refund and place a new order.
How do I track my order?
We email a tracking link when your order ships.
Can I change or cancel my order?
Within two hours of purchase. Email info@feralyne-house.co.uk immediately.
My item arrived damaged or incorrect.
Email us within 48 hours with photos and your order number for a quick resolution.
